Our customer portal will be unavailable from Friday November 13th at 4pm until Monday November 16th at 6am for scheduled maintenance.

Welcome to our new Provident Customer Portal

Your existing username will work. Please select “Forgot Password” to create a new password and access your account.

My Account Login

Sign Up

Creating a User Name gives you access to your account details and some great tools including:

  • - View Smart Meter consumption data
  • - View and pay your bills online
  • - Review your transaction and payment history
  • - Analyze and download electricity, water and thermal usage
  • - Add multiple accounts to your web profile

Before you get started, please have your most recent bill handy to complete the registration form.

Sign Up Now

Pending Disconnection?

If your account is currently pending disconnection for non-payment, please contact Customer Service at (416) 736-0630 immediately once payment has been made.

Have an account from our old portal?

Keep your username and reset your password using “Forgot Password."